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Yes, you heard me right, there is a 9th Waste ! We all know the 8th waste is the under-utilisation of our people but what about the 9th waste; the under-utilisation of our customers.
An underestimated factor in all Lean Six Sigma deployments is the underutilized talents of our collective and collaborative potential and this isn’t just talking about our staff, as in the 8th waste of lean. We often get so busy with what each of us are doing individually, that we lose sight of how much more powerful we could be, if we combined our efforts!
In our opinion, herein lies the secret of LSS …
WE HAVE TO GIVE EVERYONE (Including our customers) THE OPPORTUNITY TO PARTAKE AND PARTICIPATE, SHARE IN THE EXPERIENCE FOR MAXIMUM RESULTS!
Ask yourself how you can make the most of people’s time and investment in CI or LSS practices and how it will/could affect/benefit your business? Your resources, employees and customers are important assets – how are you using and utilizing them all in this process of becoming a more agile and cost-effective organization/business/operation ?
Always, start by asking "What can I do?". This personal hands-on approach can truly make a difference in any business.
Ways to avoid your LSS initiatives becoming frustrating, failing or coming up short:
Pay special and close attention to what the business culture really is! It could be totally out of alignment with the principles and fundamentals of LSS and cause some stress, tensions, or even resistance within and throughout the organization.