Paul Swift - 'Lean' Management Consultant

by Paul Swift
(UK)

An experienced, adaptable and confident Associate Consultant / Lean Manufacturing Professional, Six Sigma black belt certified with a track record in improving business performance for bottom-line benefit, both as member and leader of teams, gained over the past 14 years. Lean Implementation experience in: Media Telesales, Mail distribution, Retail Automotive, Aerospace, Food (FMCG), Financial Services.

Expertise ranges from Strategy Development / Policy Deployment to shop floor implementation.

A skilled presenter and facilitator with experience ranging from strategic planning at senior management level to problem solving on the shop floor. Also has excellent IT skills (MS Word, Powerpoint, Excel & Outlook), and holds a full, clean driving licence.


Recent Projects:

Workstream Leader in ‘Model Office’ Pilot & Roll Out across 3 Telesales Sites within large Media Organisation (Leading and mentoring 3-4 man client teams at each site)

Results:
• 65% + increase in order entry quality across all three sites
• 81% increase in sales conversion in ‘Pilot’ teams (versus 56% for centre)
• Leading a Lean Team training delivered to 54 Managers across the business
• Standard Operating procedures introduced into ‘Telesales’ environment
• Implementation of; Process maps, User Guides, Skills Matrices, Visual Management, QCD Boards, Team Communications & 5S



2 week Scoping Project within Financial Services organisation’s internal mail processes

Results:
• Identification of 2 FTE savings within internal mail process

Scoping project as part of 5 man team within major mail handling organisation

Results:
• Current state Value stream map and proposals for future state produced with identified potential savings, countrywide of £210,000,000.